Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, items may be tried on for fit but must not have been washed or show signs of wear beyond trying them on. Items must be returned with their original tags and packaging.
To verify your purchase, please provide your order number or order confirmation email.
Return Shipping
Customers are responsible for return shipping costs for returns due to personal preference, incorrect sizing, or a change of mind.
If an item arrives damaged, defective, or incorrect, DYS.SPORT will cover the return shipping costs.
Original shipping fees are non-refundable, except where required by applicable law.
Please contact us at info@dyssport.shop before returning any items for return instructions.
If your return request is approved, we will provide instructions and an address for sending the package back. Items returned without authorization may not be accepted and must comply with applicable laws.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
For hygiene reasons, socks that have been washed or show signs of wear beyond trying them on may not be eligible for return, subject to applicable law.
Custom or personalized products are not eligible for return unless they arrive damaged, defective, incorrect, or otherwise qualify for a return under applicable law.
Sale items are eligible for returns in accordance with our return policy. Gift cards are non-returnable and non-refundable, except where required by applicable law.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if your order is shipped to a customer in the European Union, you have the right to cancel or return your order within 14 days of receiving it, without giving any reason, subject to applicable law.
Items may be tried on to check the fit but must not have been washed or show signs of wear beyond what is necessary to try them on. Items should be returned with their original tags and packaging, where applicable.
To verify your purchase, please provide your order number or order confirmation email.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@dyssport.shop.