Shipping policy
Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays) after your order confirmation email is received.
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
During peak seasons or promotional periods, processing may take longer. If there is a significant delay, we will notify you.
Shipping Time
Estimated delivery times:
| Region | Standard Shipping Time | Expedited Shipping Time |
| US | 8–15 Business Days | 6–8 Business Days |
| UK | 8–12 Business Days | 7–10 Business Days |
| Most Europe | 8–15 Business Days | 7–10 Business Days |
| West Europe (DE, FR, IT, ES, etc.) | 10–15 Business Days | 8–12 Business Days |
| CA (Canada) | 8–15 Business Days | 7–12 Business Days |
| AU (Australia) | 8–12 Business Days | 7–10 Business Days |
| JP (Japan) | 6–10 Business Days | 6–10 Business Days |
| HK (Hong Kong) | 3–5 Business Days | 1–3 Business Days |
| Rest of World | 10–15 Business Days | 8–12 Business Days |
Please note that delivery times are estimates and may vary depending on customs processing, carrier delays, holidays, weather conditions, or other external factors beyond our control.
Shipping Fees
Shipping fees are calculated at checkout based on your delivery address and the shipping method selected.
Free standard shipping is available on orders of $29.90 or more, calculated after discounts and before shipping fees and applicable taxes, unless otherwise stated.
Free shipping eligibility and available shipping methods will be displayed at checkout.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
Please allow 1–3 business days for tracking information to become available or update after dispatch.
If your tracking information has not updated for an extended period, please contact us for assistance.
Customs, Duties and Taxes
Depending on your destination and the shipping method used, customs duties, import taxes, or other import-related charges may apply.
Any applicable charges and responsibility for payment depend on the destination country's regulations and the shipping terms for your order. Where applicable, we will provide relevant information before purchase or at checkout.
Incorrect Shipping Information
Please carefully check your shipping address and contact details before completing your order.
If you notice an error, contact us as soon as possible at info@dyssport.shop. We cannot guarantee that address changes can be made after an order has been processed or shipped.
Customers may be responsible for additional costs resulting from an incorrect or incomplete address they provided, where permitted by applicable law. This does not limit any rights you may have under applicable consumer protection laws.
Lost or Delayed Packages
If your package is significantly delayed, appears lost in transit, or tracking information indicates a delivery problem, please contact us at info@dyssport.shop.
We will work with the shipping carrier to investigate the issue and help resolve it.
If an order cannot be delivered or is lost, we will work with you toward an appropriate resolution in accordance with the circumstances and applicable law.
Contact Us
For shipping questions or assistance with an order, please contact:
Email: info@dyssport.shop